Frequently Asked Questions
Everything you need to know about your ICE District Authentics shopping experience.
How do I know the sports memorabilia is authentic?
Every piece of signed memorabilia sold through ICE District Authentics comes with a Certificate of Authenticity (COA) and a uniquely numbered hologram to guarantee the item's legitimacy and origin.
What is your return policy on team apparel?
We offer a 30-day return policy for unworn, unwashed apparel with original tags attached. Please note that custom-lettered jerseys and final sale items are not eligible for return or exchange.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Custom jersey orders may require an additional 10-14 business days for professional stitching and customization before shipping.
Do you offer international shipping?
Yes, we ship our authentic gear worldwide. Shipping rates and delivery timelines vary by destination and will be calculated at checkout based on your location.
Can I pick up my order at the arena?
Yes, we offer a 'Click and Collect' option. You can select 'In-Store Pickup' at checkout to collect your order from our flagship location in the ICE District during regular business hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Shopify Pay, Apple Pay, and Google Pay for a secure checkout.